Resume

Full Stack Developer | Expense Trend | Calgary, Alberta | Oct 2023 – Present

Lead the development and maintenance of Expense Trend, a groundbreaking budgeting app startup aimed at revolutionizing financial management for users...

• Collaborate closely with a skilled team of developers and designers to craft user-friendly interfaces and deliver an exceptional user experience.
• Apply a diverse set of technical skills, including JavaScript (MERN stack), React, and Python, to manage both the backend and frontend of the Expense Trend application.
• Implement responsive design and test-driven development to guarantee the application's reliability and security.
• Engage in Agile project management practices, employing Scrum and Kanban methodologies to ensure the successful execution of projects.
• Stay abreast of industry best practices and emerging technologies, ensuring Expense Trend's sustained competitiveness and innovation in the budgeting app sector.

Full-Stack Developer | New Idea Machine | Calgary, Alberta | Feb 2023 – Oct 2023

• Collaborate with a dynamic team of developers and designers to create intuitive user interfaces and deliver a seamless user experience.
• Utilize a wide range of technical skills, including JavaScript (MERN stack), to develop and maintain the backend and frontend.
• Implement responsive design, DevOps practices, and test-driven development (TDD) to ensure the reliability and security of the application.
• Participate in Agile project management and contribute to the project's success by utilizing Scrum and methodologies.
• Continuously monitor and improve customer satisfaction by promptly addressing inquiries, troubleshooting issues, and implementing innovative features based on user feedback.

Software Engineer | Neo Financial Technologies | Calgary, Alberta | Jan 2022 – Nov 2022

• Implemented automated deployment processes, reducing system downtimes by 30%. Collaborated with the operations team to enhance system reliability and scalability. Played a key role in transitioning the company to a microservices architecture.
• Spearheaded the redesign of a financial analytics dashboard, optimizing data visualization and improving the platform's performance by 40%. Collaborated with UX/UI designers to enhance the overall user experience.
• Played a key role in the end-to-end development of a web-based collaboration platform, utilizing React for the frontend and integrating MongoDB for scalable data management. Implemented innovative features resulting in a 30% increase in user retention.
• Provided top-tier technical support for a diverse client base, resolving complex issues related to cloud services and collaborating with the engineering team to implement proactive solutions. Recognized for consistently achieving a customer satisfaction rating above 90%.

Administrative Customer Support Agent / Technical Support Agent | Concentrix Technologies | Alberta Health Services | Calgary, Alberta | March 2020 – Jan 2022

• Assist callers in scheduling and rescheduling vaccine appointments, providing them with essential information, and addressing their questions regarding vaccine availability, eligibility, and the booking process.
• Effectively manage and resolve concerns or complaints related to the vaccine booking process, promptly escalating issues when necessary.
• In the Technical Support Agent role at Concentrix Technologies, provided expert technical assistance to customers facing issues with various Apple products, including iPhones, iPads, Macs, and Apple software.
• Diagnosed and troubleshooted technical problems, delivering clear and concise instructions to customers for issue resolution.
• Kept up-to-date with the latest Apple products and software, ensuring the provision of accurate and current assistance to customers.